contact us
Contact Details
Reach out to us for further assistance on products and services.
- +27 12 670 9553
- +27 65 833 3549
- info@mpstechsolutions.co.za
Working Hours
- Mon to Fri - 08:00 - 17:00 hrs
- Sat - 09:00 - 13:00 hrs
- Sun - Closed
Follow us
get in touch
Order & Shipping
Q: How long will it take for my order to arrive?
A: Delivery usually takes 2–4 working days for local orders, depending on your location and stock availability. You’ll receive updates once your order is dispatched.
Q: What are your shipping rates?
A: Shipping rates vary depending on your location and the size of your order. The total cost will be displayed at checkout before you confirm your purchase.
Tracking & Updates
Q: How do I track my order’s shipping progress?
A: Once your order is dispatched, you’ll receive an update on tracking information via email or SMS. You can use this link to follow your parcel’s delivery progress in real time.
Q: Do you offer shipping updates via email or SMS?
A: Yes, we send regular updates via email and SMS to keep you informed from dispatch to delivery.
Pricing & Discounts
Q: Do you price match with other retailers?
A: We always aim to offer competitive pricing. If you find the same product at a lower price elsewhere, please contact us — we’ll do our best to match or beat it where possible.
Refunds & Exchange
Q: Will I receive a full refund for the returned item?
A: Yes, as long as the item is returned in its original condition and packaging within the return period. Shipping costs may not be refundable unless the return is due to an error on our part.
Accepted Payment Methods
Q: What payment methods do you accept?
A: We accept EFT, debit/credit cards, and instant online payments through our secure payment gateway.
Q: Do you offer cash on delivery (COD) as a payment option?
A: Currently, we do not offer cash on delivery, but we provide multiple secure online and electronic payment options for your convenience.
Communication Channels
Q: Do you have a live chat option for immediate assistance?
A: Yes, our website includes a live chat feature for real-time support during business hours.
Q: Can I request a callback from customer support?
A: Absolutely. You can request a callback by completing our contact form or messaging us via WhatsApp, and our support team will get back to you promptly.